FAQs

Frequently Asked Questions (FAQ's)

Server Stock provides free delivery within the UAE for every order that is above AED 500. If the value of the order is below AED 500, we do collect a nominal delivery charge of AED 30. Same day express delivery also is available for Dubai, Sharjah and Ajman. Express delivery charges will be 150AED.

We understand that receiving your package in a timely manner is important to you, which is why we make every effort to ensure that your order is processed and delivered as quickly as possible. Server Stock delivers the products within the duration 2 to 3 working days. Deliveries will only be processed during business working days, and please note that public holidays and Friday will be counted as non-working days

  1. In order to place an order, you will need to create an account with us. This allows us to keep your information secure and ensures a smooth checkout process for future orders. Once you’ve created an account, you’ll be able to browse our product selection, add items to your cart, and place an order in just a few clicks.
  2. You can contact via WhatsApp or Live chat for quick assistant or If you need a quotation for your customize order.
  1. If you need and customization in any product you can contact via WhatsApp or Website Live chat anytime.
  2. Browse the website: Visit our website and browse through our selection of products.
  3. Add to Cart: Once you find a product you’re interested in, click the “Add to Cart” button to add it to your cart.
  4. Review Your Cart: Review the items in your cart to make sure you have everything you need. You can adjust the quantity of items, remove items, or continue shopping.
  5. Checkout: When you’re ready to place your order, click the “Checkout” button to proceed.
  6. Login or Create an Account: If you haven’t already, you’ll need to log in or create an account in order to proceed with your order. This step ensures a smooth checkout process for future orders.
  7. Enter Shipping Information: Enter your shipping information, including your full name, shipping address, and contact information.
  8. Enter Payment Information: Enter your payment information to complete your order. We accept various payment methods, including Bank transfer online, or Cash on Delivery.
  9. Confirm Order: Review your order summary, including the products you’re purchasing, the shipping method, and the total cost. If everything looks correct, click the “Confirm Order” button to complete your purchase.
  10. Receive Confirmation: Once your order has been confirmed, we will send you a confirmation email with the details of your order, including the estimated delivery date and tracking information. You can also track your order using the tracking ID sent to you via mobile/WhatsApp.

The products which are “In Stock” on the website will be shipped on the same day if the order is placed before 6 pm. If we receive the order after 5 pm, we will ship it on the next day based on the product’s availability

Yes you will get an original VAT Invoice with Company Stump along with your order.

  1. To make sure you’re always in the loop about your order status, we will provide you with a tracking ID via mobile or WhatsApp. This will allow you to track your package every step of the way and know exactly when it will be delivered.

    We provide you with a tracking number or a Courier Receipt that you should receive on your WhatsApp or on the email that you used to order your Product from Server Stock.

  1. We’re always here to help and assist you with any queries you may have. If you have any questions or concerns about your order, products, or anything related to our website, you can contact us through the following methods:

    1. Contact Form: You can fill out the contact form on our website, which is a simple and convenient way to reach out to us. You’ll need to provide your name, email address, and your message or query. We’ll get back to you as soon as possible.
    2. Live Chat: We also have a chat option on our website, where you can chat with one of our customer service representatives in real-time. 
    3. WhatsApp Us: We also have WhatsApp chat option on our website. This is a great option if you need immediate assistance and prefer a quick response. 
    4. Email: You can also email us at info@serverstock.ae. This is a great option if you prefer to communicate through email or if you have a detailed query that you’d like to send in writing.

    No matter which method you choose to contact us, we’re committed to providing you with the best customer service experience possible. Our team will do our best to answer your queries in a timely and helpful manner, and we’ll work with you to resolve any issues or concerns you may have.

Refurbished devices are products that have already had a previous owner or user. These devices undergo a thorough inspection and reconditioning process by expert technicians to ensure they meet the same high standards as a brand new product. This process includes testing, replacing parts, and cleaning the device to ensure that it is in excellent working condition.

When you purchase a refurbished device, you can expect to receive a product that is like-new and has been fully restored to its original quality. What To Expect? The item has been slightly used | It may have minimal scratches on top. An original product that is lightly used and tested by experts for 100% functionality.  Item will be delivered in generic packaging with all compatible accessories. Purchasing a refurbished device not only offers you significant savings compared to buying a brand new device, but it is also an environmentally friendly choice. By choosing to buy a refurbished device, you’re helping to reduce electronic waste and contributing to a more sustainable future.

all new products come with a one-year warranty on new parts, and a comprehensive long-term warranty. For refurbished models, there’s a three-month warranty covering most parts, with extended warranty options available.

Server Stock offers a contractual guarantee of at least 3 months on all of our refurbished devices, providing you with the peace of mind that comes with knowing that your purchase is protected. It does not apply in case of accidental breakage, burn or  physical damage.

Server Stock also offers flexible extendable warranty options. Each 3 months extended warranty you need to add 5% extra, it means if you want any product with one year warranty then you need to add 15% extra amount in total price

You may contact us at via WhatsApp, Live Chat or Email us  at support@serverstock.ae and our customer care will take care of your request. For more detail please check our warranty Policy

To return your product, you should mail us with  your product detail to: support@serverstock.ae. We only replace items if they are defective or damaged, or if you we send wrong product by mistake. If you need to exchange it for the same item, send your item back to Al Sadeeq Al Wafi Elect Devices Trading L.L.C. Branch 1, Industrial area 2 Sharjah, Arab Emirates

 

We only replace or change the items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@serverstock.ae and send your item back to our address

Server Stock offers  15-day money-back guarantee and a dedicated support team to assist with any product-related queries or issues, ensuring a smooth and reliable operation of your product.

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