Serverstock, we aim to make your shopping experience smooth and reliable. If something isn’t right, we’re here to help.
Eligibility for Return
All products sold on Server stock are eligible for return unless otherwise, We might refuse a return, refund, or exchange request if it does not meet the conditions mentioned below.
Conditions for Returning a Product
Returns are accepted within 15 days of purchase. after that period products may no longer to be return.
Products must be In original packaging, sealed and unopened
All original accessories, manuals etc. and the product box must be included.
Products that are damaged or missing items must be reported within 3 days of delivery.
Products with missing parts or not in resalable condition may be rejected unless defective.
Note: We kindly ask customers to pack returned items securely. If damage occurs during shipping due to poor packaging. Server Stock may not be able to accept the return. It’s always best to return the item in its original packaging to ensure safe handling.
Returning in-Store
If you visit Server Stock office (Customer Care Center), our team will promptly inspect the item first. If everything is in order, return or refunds can be done Immediately (instant refund)
Returning via Courier
If you prefer courier pickup:
Submit a return via WhatsApp or Chat
Our return team will contact you within 24 hours.
After validation, a courier will be arranged to collect the item
Non-Returnable Products
Items with tampered serial numbers, missing packaging, or heavy usage
Special products requested via quotation and already approved by the customer — unless the item is faulty, damaged, Burn or incorrect
Order Cancellations
You may cancel your order directly from your user account before it is shipped. If cancellation option is not available, contact us via chat, WhatsApp, phone, or email as soon as possible.
Refund Policy
If the order is canceled before it is shipped, the refund will be processed within 1 working day. Otherwise, refunds are processed within 1–2 working days after return approval and inspection.
Refunds will be made through the original payment method:
Cash payment: will be refunded immediately in-store
Credit/Debit Card: 5–7 business days
Bank Transfer: 1–5 business days
Who Covers Return Shipping?
If the return is due to a faulty, damaged, or incorrect item, Server Stock will cover return shipping.
If the return is due to a change of mind, the customer is responsible for return shipping cost.
Any import duties or charges (if applicable)
Request an Exchange:
If you need to exchange a defective or damaged item, please send us an email at info@serverstock.ae, and return your item to the following address:
Al Sadeeq Al Wafi Elect Devices Trading L.L.C Branch 1. Industrial Area 2, Office no 5 – Sharjah, UAE
Need Assistance?
Contact Us: For any questions related to refunds and returns, please contact us at support@serverstock.ae or call us at00971507149107. Your satisfaction is our priority, and we’re here to help.
